Job Description Summary

The Generator Engineering Service team is responsible for engineering support for all planned activities associated with Outages, Parts, Repairs and upgrades. This includes NPI, ITO and OTR, across all OEM and targeted oOEM platforms.

Key responsibilities for the role are to support outages with outage planning and outage documentation for unit outages on generator systems and to support technical queries from the site team during ongoing outages. Also support to repairs, re-winds and generator manufacturing projects will be in the role responsibilities. In addition to this, technical support to sales team for will be part of the role. It will be crucial to build a network within the company especially within the generator service team as well with new equipment engineering teams.

Job Description

Roles and Responsibilities

• Development in technical skills, in personal skills, and in culture

• Deliver expertise at cost, on quality and on time.

• Create a transparent and inclusive environment.

• Support sales and operation organizations with Service opportunities from tender to execution.

• Build good customer relations, especially with local customers to understand their future needs and expectations.

• Support sales organization with technical input and to participate in customer meetings to support new opportunities.

• Collaborate effectively with partner organizations. (Field Service for outage services, RE Parts Management for parts delivery, PS Product Service for operational support, OSS, Repair Technology Centre of Excellence for repair services)

• Provide technical leadership and assure technical rigor for given tasks

• Highlight NPI needs to SP Ops Product Management.

• Consider EHS aspects in design & maintenance design and manufacturing

• Participate actively as member of the Core Service Generator Engineering team to the reflection and construction of the strategic initiatives of the Core Service Engineering function.

Required Qualifications

• Bachelor of Science in Engineering or Physics.

• Experience in an engineering environment demonstrating successful delivery of engineering work.

• Broad knowledge of generators technology including operation, maintenance, and manufacturing.

• Ability to use and configure IT tools for managing technical tasks.

• Fluent in English, both oral and in writing.

Desired Characteristics

• Strong oral and written communication skills

• Collaborative, inclusive, supportive, and empowering management behaviors.

• Strong interpersonal and leadership skills, including multi-location and multi-cultural

• Strong customer service mindset

• Pragmatic outlook

• Problem solving skills / Ability to popularize complex technical issue

• Ability to interface effectively with all levels of the organization and with external customers/suppliers.

Additional Information

Relocation Assistance Provided: No