call monitoring analyst.

• west des moines , iowa

• posted may 17, 2024

job details

summary

• $25 - $28 per hour

• temporary

• bachelor degree

• category business and financial operations occupations

• referenceAB_4537014

job details

Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you! For further information on the role, and job responsibilities, please read and below!

salary: $25 - $28 per hour

shift: First

work hours: 9 AM - 5:30 PM

education: Bachelors

Responsibilities

Job Responsibilities:

This person will listen to a call and go through a structured checklist to submit a sample report to the managers. Will focus on 3-4 very specific calls with FAQ's and talking points. Most of the calls are dedicated to Home and Auto Loans, but not exclusively. QA Admin will be assigned the calls and can organize their own structure on how to address their assigned tasks. Usually do about 8 calls per day. Calls are usually 10 minutes in length, then about 15 minutes to compile the sample to submit to the managers for review.

Qualifications:

Attention to detail is the key quality to have, above QA experience. Will be having to script a call over to a structured format. Call center experience usually gives people a leg up in understanding the work at hand. Somone with the right attention to detail and other related experience could be taught the QA portion. Should be able to search a Word document and filter data in Excel. Will be working with a lot of web based applications, so should have experience with such systems. Doesn't need to have an industry specific background.

Skills

• Quality Assurance

• Call Monitoring

Qualifications

• Years of experience: 4 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

LP

lokapriya pemmadi

• +1 646 710 3262 (tel:+1 646 710 3262)

• Lokapriya.Pemmadi@randstadusa.com