We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

The Associate Vice President (AVP), Global Information Risk Assurance Program is a global, broadly scoped and highly leveraged role, requiring leadership, strategic mindset, risk assurance and control testing deep expertise combined with strong collaboration, organization, and execution skills.

The 2nd line Global Information Risk Management (IRM) group has an Assurance program called IRM Controls Assurance Testing (ICAT) which provides a comprehensive, consistent, and rigorous challenge function.

ICAT is designed to continue maturing our Manulife 2nd line capabilities so that the critical operating and other issues are identified and remediated on a timely basis and meet regulatory expectations, with a centralized assurance capability using automation as an accelerator.

The incumbent will be responsible for the 2nd line Global IRM Assurance execution, validation and delivering on the expected level of assurance coverage. This role is a global role and will oversee the assurance of the enterprise and all Manulife business segments’ IRM-related controls and capabilities

The AVP, Global Information Risk Assurance Program will report to the VP, Global Technology Risk Management & ICAT within the 2nd line risk organization. The AVP is expected to manage a team of 20 individuals, with 5-6 direct reports.

Key Responsibilities:

• Maintain and evolve the Assurance and Control testing methodology

• Build, maintain, and deliver ICAT’s annual plan

• Implement the ICAT methodology and deliver a consistent execution approach across all segments.

• Manage ICAT stakeholders’ expectations and obtain agreement on assurance conclusion and action plans

• Actively participate in building ICAT’s interaction model and its related processes.

• Work with Internal Audit Services to align on priorities, plans, and the model for reliance of 3rd line on 2nd line Assurance.

• Review and obtain IRM senior leadership team sign off on ICAT execution plan, memos, and required actions.

• Rollout/implement the ICAT operating model.

• Build a high performing Assurance Execution team.

• Advocate for a strong information risk culture.

• Stay abreast with evolving information and technology risks, new regulations, laws and requirements for information risk, information security, cybersecurity, information protection and privacy across jurisdictions and overseeing company compliance with as required.

• Work with information risk teams globally to ensure compliance with Global Information Risk Management processes, procedures, policies, standards, templates, and guidelines.

• Work with the management to ensure their informed consent and understanding of risk treatments and acceptances.

• Maintain and foster enduring relationships with internal stakeholders and peers.

• Responsible for the development and motivation of the ICAT team members to ensure the talent is in place to support Manulife’s promise to customers.

• Adjusting and setting risk commitments within the team. In a changing environment, constantly reviewing and balancing the team’s business-as-usual commitments with short-term/immediate priorities and long-term strategic initiatives. Completing short-term planning and creating long-term strategy that will mature information risk ensuring the practices keep pace with both internal drivers (company strategy and goals) and external drivers (technology, regulations, threats, vulnerabilities, etc.).

Job Requirements (Experience/Knowledge/Skills):

• 15+ years of progressive and practical leadership in the areas of Assurance and Control testing, Information Security, Business Resiliency, and Technology Risk.

• Previous audit or 2nd line oversight and assurance experience preferred.

• Proven experience in building high performing team.

• Previous experience in building relevant assurance and control testing methodologies and processes.

• Previous risk advisory consulting experience is preferred.

• Strong understanding of relevant industry frameworks.

• Sound knowledge of best practices of various aspects of information risk management and prior experience as a leader in Information Risk.

• Strong communication skills and ability to explain highly technical information for non-technologists including executives.

• Knowledge of the regulatory environments.

• University degree (Computer Science or related discipline preferred)

• Recognized professional designations in Information Security, Audit and Business Continuity (e.g. CISSP, CISA, CRISC, FAIR, MBCP) preferred

Competencies:

• Strong communication, consulting, and influencing skills

• Problem solving, analytical, innovative, and strategic thinker

• Strong stakeholder management and alignment skills

• Strong presentation and facilitation skills to all levels and audiences

• Ability to develop and maintain strong relationships

• Strong time management and organizational skills to manage multiple tasks and changing priorities

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$123,400.00 CAD - $229,300.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.