Job Information
XREX Customer Success Representative in Taipei, Taiwan
About
Want to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide?
Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products?
Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace?
Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)!
We're hiring for an experienced Customer Success Representative. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities.Be willing to attack anything that comes your way, learn on the fly and get things done.
Come talk to us if you want to push your skillset in a dynamic fast-paced environment.
Responsibilities
Provide high quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirect them where appropriate
Provide first level support for all technical and functional queries related to website and mobile application
Migrate customers to Alternative Distribution Channels including website and mobile application
Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate
Continuously learn to keep up-to-date with changes and developments to services and procedures
Maintain confidentiality of the company's customers and data
Adheres to the assigned shift schedule and avoid any late attendance
Able to work on night shifts
Keep abreast with the latest changes to any of the company's procedures and new policies
Handle sudden rush of inquiries, stressful periods, and customer pressure
Requirements
Experience in providing customer service support
Proficiency in English
Experience with customer service software like Intercom, Zendesk or similar
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Should be a team player with an aptitude for customer service
The candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information
Ability to work under pressure
Experience in the finance industry is a plus
Location: Taipei (https://www.104.com.tw/job/6zmgw?jobsource=company_job) (https://www.xrex.io/) (check us out on Google Maps (https://goo.gl/maps/uZXkDqWYPisSymLA8)!)
About XREX (https://www.xrex.io/)
Regarding our culture (https://downloads.xrex.io/culture)