Description:

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• 遵循品牌承诺并始终提供优异的对客服务。

Delivers the brand promise and provide exceptional guest service at all times.

• 为其内部客人提供优异的服务。

Provides excellent service to internal customers as appropriate.

• 熟悉酒店产品和服务政策。

Be familiar with the hotel’s products and services and policies.

• 通过礼貌及有效的方式，处理所有宾客及内部顾客的投诉及要求，跟确保问题得以圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• 通过良好的互动，保持宾客及员工关系。

Maintains positive guest and colleague interactions with good working relationships.

Qualifications:

Ideally with a relevant degree or diploma in Hospitality or Tourism management.

Primary Location: CN-31-Shanghai

Organization: Andaz Xintiandi, Shanghai

Job Level: Full-time

Job: Guest Service Operations

Req ID: SHA003017

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.