Date Posted:

2024-01-17

Country:

Malaysia

Location:

Sigma Elevator (M) Sdn Bhd, 15-02 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

Sigma (An OTIS Elevator Company) has been with you for more than 50 years, serving over 60 Countries. Sigma Elevator is growing and we are looking for a Recapture Specialist based in PJ.

This exciting role offers an attractive base pay, allowances and sales incentive for the selected candidate.

About you

You will report to the Service Sales Manager and be responsible for developing new business opportunities by growing our maintenance portfolio, proactively prospecting potential accounts for NEW business, and developing and building solid relationships with new customers.

Key Responsibilities

• Accountable for Recapture/Recovery target.

• Managing prospects by proposing services and negotiating service maintenance contracts.

• Collaborating with Service Operation and technical team in ensuring safety, quality and compliance with statutory requirements.

• Actively promoting Company products and selling service upgrades.

• Maintaining customer relations aligned with the Company's KPI and exceeding customer satisfaction.

• Prevent new contract cancellations and manage customer satisfaction levels.

• To perform any other responsibilities as required and requested by the Head of the Department and/or the Management.

• Managing QR and providing estimates to current customers of all regular work and repairs if needed.

What you will need to be successful

• Have a Degree/Diploma in any discipline with relevant working experience. Fresh graduates/those without working experience are encouraged to apply.

• Knowledge and experience in the Elevators or Construction industry is an added advantage.

• Results-driven, self-disciplined, and committed.

• Self-starter, able to work independently with minimal supervision.

• Confident and possess excellent negotiation and communication skills.

• Enjoys face-to-face interaction, team player and willing to learn new things.

• Possess a car and a valid driving license.

What’s In it For Me

• Opportunity to work with the world market leader in a crisis-proof industry.

• We offer you lucrative remuneration including basic salary, allowances and attractive sales incentive.

• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and #BuildWhatsNext

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.