NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

Working at NTT

Managed Services Engineer L2 – BaseOS Wintel

Managed services engineers are responsible for managing and administrating platforms and infrastructure on behalf of our clients. You'll work closely with other members of the team to deliver reliable, secure, scalable IT systems that are able to respond quickly and efficiently in order to meet all customer needs. You will be working within a cross skilled team of seasoned professionals managing various technologies, as well as engaging colleagues from other regions of the globe. Engineers work in a hybrid manner between home and office, depending on their home infrastructure. The successful candidate will bring new ideas into their area of responsibility whilst also being an effective communicator across departments.

Key Roles and Responsibilities:

• Experience managing Microsoft Active Directory, Exchange on-premise and Office 365 and Windows Server in enterprise environments.

• Proactively monitors the work queues.

• Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.

• Update tickets with resolution tasks performed

• Identify, Investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner.

• Capture all required and relevant information for immediate resolution

• Communicate with other teams and clients for extending support

• Execute changes with clear identification of risks and mitigation plans to be captured into the change record

• Work with automation teams for effort optimisation and automating routine tasks

• Identify problems and errors before they impact a client’s service

• Contribute to the change management process by logging all change requests with complete details for standard and nonstandard including patching and any other changes to Configuration Items.

• Ensures all changes are carried out with proper change approvals

• Plan and execute approved maintenance activities

• Produce trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort

• Be willing to work USA East Coast time zone, 14:00 – 22:00 (SAST)

Academic Qualifications

• Bachelor’s degree in Computer Science or a related field preferred, not required

• Minimum of 3+ years of experience in a similar enterprise environment.

• Microsoft 365 Certified: Teams Administrator Associate

• Microsoft 365 Certified: Messaging Administrator Associate

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Skills Summary

Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting

Workplace type :

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.