Job Description

As a *Customer Advisor *you bring our mission to life by making meaningful connections with our active aging customers and their care takers. Customer Advisors respond to a consistent flow of customer interactions, providing support for billing and usage inquiries, service plan or account changes, basic troubleshooting, and advocating on behalf of the customer to provide unique health and safety services that support the customer's specific needs. To thrive in this role, you must be able to listen actively and patiently to understand the customer needs and efficiently resolve the expressed concerns. When you care for our customers, we care for you in return. We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience. Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career.

This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Novi, MI. You might be asked to come into the office up to 3 days per week.

What you'll do

• Respond to high volume of inbound calls from new and/or existing subscribers, providing caring and supportive solutions to customer concerns involving billing, account and product support
• Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI, and HIPAA)
• Recommend product and value-added services that align with a customer's needs

Basic qualifications

• Minimum 1 year of customer service and/or call center experience required

Preferred qualifications

• Experience working in a fast-paced call center environment
• Experience working in a technology industry
• Experience working with Senior aged customers

What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include:

• Physical and mental well-being support via Best Buy Health Wellness Program
• Comprehensive benefits including tuition reimbursement, caregiver support, and more
• Generous Best Buy employee discount

About us Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.