Sr. Technical Support Engineer (HCM/Kronos)

General Information

Ref #:

20240038293

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Noida - India - India

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

He / She will be responsible to pick up cases from support queue and perform triage.

He / She will be working with WFR Australia & New Zealand customers where UKG Ready is deployed.

He / She will adhere to all SLAs and KPIs

Provide timely updates to customer on the status of cases owned.

Timely resolution of issues reported by the customer which are related to UKG Ready and related modules.

Submit detailed root cause analysis to the customer for each case closure.

Troubleshoot hardware issues of Kronos 4500 Terminal / Kronos InTouch Terminals.

Create knowledge base articles as on a required basis.

Attending relevant product and skills courses.

Establish world class customer satisfaction through meeting or exceeding customer SLA expectations.

Provide ANZ standby, public holidays cover and after hour service as needed to meet business requirements for the Australian and New Zealand market

Individuals will work the Australian work calendar and conform to the Australian national public holiday schedule

Work hours will be 6am - 3pm IST time Monday to Friday.

Qualifications

• Should be a B.E / B. Tech graduate.

• 3 to 6 years’ years of IT experience in customer support preferable in product support.

• Minimum 2 years of Kronos experience / any HCM suite.

• Experience on building/troubleshooting integration on Dell Boomi

• Prior experience supporting an enterprise level application based on Java utilizing Web Services is an advantage.

• Strong problem solving skills.

• Ability to multi-task and adjust to changing priorities

• Excellent spoken & written English skills.

• Support experience in java will be added advantage.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.