Job Information
NTT America Solutions, Inc. Networking Managed Services Engineer (L4) in Mumbai, India
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP)
Hands-on experience in MPLS, QoS and VoIP
Hands-on experience for network troubleshooting in LAN/WAN environment
Working at NTT
1.1.1PRE-REQUISITES
Strong technical and subject matter expertise in at least one or more of the following specialties:
Cisco GSR routers and switches like Catalyst 3560/3750/4948
Juniper MX series routers and switches EX4200
SDWAN – Silverpeak, Cisco Viptela, Fortinet
Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA
WAN Optimizers (Riverbed, Juniper, Citrix)
Wireless
Nexus Switches, VSS
Knowledge on SDWAN technologies using Silverpeak, Viptela and Fortinet
Knowledge of security technologies
Knowledge on scripting languages like Python
Excellent communications skills and must have worked with Global customers and global carriers
Understanding and expertise on security products (Firewall/IPS/SIEM/SIM/IVE/SA/Proxy) and Linux
Provide comprehensive maintenance plans for change management review and approval; implement according to the plan
Manage and support MPLS backbone spanning across globe
1.1.2RESPONSIBILITIES
Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers.
Support the operations of advanced IP network/security services; take escalations from Level 1 and Level 2 engineers and/or as directed by the Operations’ Managers
Work experience in a fast-paced Network Operations environment
Experience in remote troubleshooting and diagnosis of network connectivity issues
Work with a variety of customers and vendors (technical as well as non-technical)
Communicate technical jargon to non-technical people
Receive calls from customers and work on trouble tickets to resolve customer-escalated network and security issues
Work with Telecommunication Service Providers to resolve escalated circuit problems
Perform complex changes on the network and security devices
Work with hardware/software vendors to resolve problems
Work in a rotating shift schedule
Manage Global Operations Center shifts and exchange handoff between various shifts
Manage daily work distribution for Global Operations Center
Become an SME for a few priority customer accounts and be proactive to improve customer service
Train and mentor juniors
Participate in various Network and Security projects
Participate in weekly/monthly/quarterly service review calls with customers
Contribute in providing appropriate content for the weekly/monthly/quarterly service reports
Any additional task given to the incumbent from time-to-time based on business needs
1.1.3TRAINING AND CERTIFICATION
- CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE
1.1.4EXPERIENCE
- Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment
1.1.5EDUCATION
Bachelor in Engineering - Computers/Electronics/Communication or related field
Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience
1.1.6TECHNICAL AND OTHER SKILLS
MS Office proficiency
Aptitude and desire to learn advanced IP network services
ITIL process awareness
Skills Summary
Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, Managed Services Delivery, Root Cause Analysis (RCA), Scripting, Troubleshooting
Workplace type :
On-site Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
NTT America Solutions, Inc.
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