Field Service Engineer

Job ID

167769

Posted

15-May-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Engineering/Maintenance

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Job Title Field Service Engineer

The purpose of this position is to create control databases, graphic screens and set-up of control systems based on project specification and/or sale proposal. Provides on-site and remote technical support to installers and customers. Performs field startup and system commissioning tasks as well as the remote installation of software and control programs.

Principle Duties and Responsibilities

• Creates programming logic using flow diagrams, sequences of operation, panel layouts, termination details and project specifications or sales proposal. Facilitates in implementing processes and guidelines within the team.

• Programs control applications using various software using various software tools to support operator workstations, DDC field panels and third-party integration devices connected through multiple communications protocols. Responsible for keeping stakeholder engagement and communicating effectively the value adds of the team

• Develops system graphic displays, according to project specifications or sales proposal. Works with Client to identify opportunities for new business

• Coordinates system installation with installing contractor at job site as required. Performs system analysis and diagnostics. Isolate and troubleshoot problems, take corrective action if possible.

• Performs final walkthrough with owner and construction manager to ensure all punch list items are complete and job received signoff of substantial completion.

• Performs HVAC equipment validation on site to ensure all information is obtained for remote integration. Collects missing documentation, takes site photos, safely performs equipment functional testing.

• Diagnoses HVAC Issues remotely and on site. Utilizes a combination of observational skills and professional HVAC knowledge to identify and troubleshoot.

• Sets goals – then plans, organizes, and directs team members to achieve plan.

• If required, re-create customer problem in-house for the purpose of testing solutions.

• Responsible for completing assigned projects according to project schedule and within budget.Responsible for keeping the customer and management advised of any outstanding and reoccurring problems with products, services, or customers.

• Communicates regularly suggested improvements to the various communications and interactions with Smart FM, by the customer.

• Must be able to create engineering reports to a professional standard.

• Aligns with client to meet reporting needs.

• Is a commission agent for onsite application engineering services.

• Must be willing to travel through the EU and UK – 95% travel

• Must create a plan of action prior to onsite works.

Education

• Required – Associate Degree in HVAC, Electrical or Mechanical, minimum three years industry experience, or minimum one year experience as a Systems Support Representative with Environmental Systems.

• Preferred – Bachelor’s Degree in HVAC, Electrical Engineering or Mechanical Engineering

Work Experience

• Preferred – Minimum three year work history in HVAC or similar industry.

Knowledge

• Experience with control and HVAC systems and their terminology.

• Must possess a thorough knowledge of the use, setup and operation of Windows-based computers and desktop applications such as MS-Word and MS-Excel.

• Must have a working knowledge of controls – Niagara, Distech

Skills

• Must possess excellent verbal and written communication skills

• Must exhibit a professional attitude

• Must maintain a clean and neat appearance

Functions

• Must be flexible with schedule, including some weekend travel.

• Must be willing to travel including some overnights.

Certificates, Licenses, Registrations

• A valid driver’s license with a good driving record for applicable vehicles, without restrictions, or limiting conditions. (Corrective lenses permitted)

Customer Focus

• Wants to help customers (internal and external) and seeks to provide them with a service which exceeds their needs constantly and consistently.

Interpersonal Skills

• Able to express and present ideas and information clearly, both orally and in writing. Able to gather information and to hear what others are saying and understand what they mean.

Initiative

• Takes action and seizes opportunities before being directed by others or overtaken by events. Takes steps to build long-term relationships with customers.

Self-Improvement

• Interested in learning new knowledge and skills to develop their own capabilities and effectiveness.

Impact

• Presents themselves in a way that creates a good impression.

Reasoning Ability

• Ability to comprehend, analyze, and interpret complex fault and equipment information. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

ABOUT CBRE

CBRE is the world’s leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company’s core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)