Facilities Director

Job ID

168531

Posted

21-May-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager Director to oversee our clients UKI Portfolio including their new flagship headquarters in London, a 50,000m2 building comprising of critical infrastructure and high-profile client-facing areas.

The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team.

Key Responsibilities:

• Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs.

• Act as trusted partner and advisor to client RSDMs, and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables.

• Ensure prompt and professional response to client escalations.

• Accountable for the successful and timely delivery of CBRE scope of work across all FM services for our clients UKI sites.

• Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime.

• Interrogate performance metrics and use the data to manage effectively against the contract.

• Work with SMEs to understand, communicate and address risks, defects and issues.

• Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.

• Responsible for compliance to all QHSE and relevant company and client policies.

• Oversight and understanding of all cleint portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation.This includes working with real estate to support portfolio changes.

• Accountable for timely and accurate financial planning and ongoing financial performance.

• Provide required client and company reporting in a timely manner.

• To facilitate cross-regional communication and be a member of the Senior Management Team in UK and Ireland.

• Provides leadership and management to direct reports and other relevant stakeholders.

• Ensure team development and training to ensure a competent and motivated team.

• To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders.

• To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for the bank’s corporate real estate services.

• To promote effective working relationships across all stakeholders, supporting the fully integrated model.

• To identify operational and commercial risks and opportunities, and effectively and taken any required actions.

Experience, Skills and Qualifications

Essential

• At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector.

• A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target.

• Experience of managing fully integrated FM including hard and soft services.

• Experience of managing direct reports in a relevant environment.

• Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors.

• Self-motivated and goal-orientated with ability to prioritise own and other’s workloads.

• A team player, with excellent interpersonal and proven management and leadership skills, with the ability to mentor and motivate others.

• Able to develop effective working relationships.

• IT literate and competent using MS office and associated software, with excellent report writing, business case preparation and presentation skills.

Desirable

• Educated to degree level or equivalent.

• Membership of a recognised professional institution.

• Project management experience within the building services and real estate sector.

• Proven account management experience, including full P&L responsibility.

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)