Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

Due to focus on providing our excellent customer service, Expeditors Ho Chi Minh City is recruiting Manager – Customs Brokerage as below:

Operations

• Ensure that all customers are on a direct representation agreement.

• Ensure no duty/VAT unbilled.

• Ensure all classification instructions for all shipments for all customers.

• Monitor undischarged Transit forms.

• Monitor duty deferment usage and levels.

• Monitor license/visa applications.

• Ensure all documentation present for archiving purposes.

• Meet with local customs to discuss performance, delays, red-channels, customs developments, and plans.

   Finance:

• Follow up the customs guarantee for various operations.

• Follow up refunds with customs authorities.

• Follow Account Receivable (AR) report – review, delegate, and chase.

• Ensure every account has a credit limit and check for credit extension when needed.

• Department Profit and Lost (P&L) – review, identify, plan.

Sales:

• Make Retention/Sales calls as per target.

• Ensure all new business is transitioned correctly.

• Report all calls - sales activities in Team sell and retention calls in the Retention database.

• Issuance of customs proposal.

People:

• Train, motivate, challenge and mentor other employees.

• Conduct annual reviews for employee retention program – against company and job expectations.

• Create personal development plan with each employee. Set up, plan training and follow-up.

• Assist supervisor and key staff with goal setting and monitoring development.

• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plan.

System:

• Audit of files in accordance with requirement/ policy.

• Management of customs system

• Send client report requests through the available database from company system.

• Promote productivity tools using company tools, system & process.

• Be open to implementing new system changes and enhancements into your department.

Culture:   Proactively promote the company’s 10 cultural attributes.

• College degree and above or equivalent qualifications.

• At least 3-year experience in customs clearance and management/leadership experiences.

• Well-rounded knowledge of the customs tariff, customs system, and regulations

• Customs broker license is an advantage.

• Good PC skills including MS Word and Excel.

• Good English reading & speaking, understand cargo-related documents in English.

• Experience in handling various import/export customs formalities.

• Customer service skills and interpersonal skills are required.

• Able to work well in team, under high pressure and tight deadline.

• Good problem-solving skills.

Our working conditions

Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.

We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.

Behaviours:

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Package: Expeditors offers excellent benefits

• Includes base salary, 13th month salary and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable.

• Annual Leave

• Health Plan: Medical Package

•  Accident Insurance

• Social, Health and Unemployment Insurance

• Company car, company Taxi/Grab account.

• Training and Personnel Development Program

All your information will be kept confidential according to Company guidelines.