Job Description

Looking for an enthusiastic, both customer-oriented and tech-savvy individual, who will assist the team in achieving its goal of delivering a superior customer experience.

Oracle Primavera is a leading Project Portfolio Management(PPM) solution for project-intensive industries. It offers best-in-class capabilities focused on mission critical PPM requirements of industries such as engineering & construction, public sector, aerospace & defense, utilities, oil & gas, manufacturing / high tech, and IT / professional services. Oracle Primavera enables enterprise agility, team productivity, portfolio predictability and overall project management and delivery efficiency.

The Primavera Global Support Organization is a team of highly motivated professional and technical people who are committed to supporting the Global Customer Support mission of enabling a Superior Ownership Experience for our customers by providing world class, industry leading support services. We are a collaborative, proactive team that takes great pleasure in working together to achieve our goals and supporting our customers and their projects.

Knowledge and Skills:

• Excellent analytical, troubleshooting and problem solving skills, strong technical aptitude;

• Detail oriented;

• Comfortable, and successful, in multi-tasking;

• Excellent track record in providing outstanding customer service;

• Ability to work independently and within a global team;

• Strong written and verbal communication skills - fluent in English;

• 5+ Years in a customer facing role.

• Fluent in Arabic

Knowledge of the following is a plus:

• Knowledge of Cloud architecture

• Understanding of the Microsoft Windows environment

• Experience with remote Linux administration or scripting

• Experience with Web Application Servers

• Basic knowledge of SQL and Oracle Databases

• Knowledge/Experience in Project, Program or Portfolio management

• Knowledge of current IT concepts, issues, practices, methodologies and trends

• Knowledge of networking concepts

Career Level - IC3

Responsibilities

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer