Solutions & Services Inside Sales Representative - Global Accounts

General Information

Req #

WD00064835

Career area:

Sales

Country/Region:

Mexico

State:

Distrito Federal

City:

Mexico D.F.

Date:

Friday, May 17, 2024

Working time:

Full-time

Additional Locations :

• Mexico - Distrito Federal - Mexico D.F.

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

Lenovo is seeking an Inside Sales Representative to join our Global Accounts Services team, covering LAS (LA Spanish Speaking Countries), focused on accelerating growth in our Solutions and Services business. You will join an engaging, energetic, and entrepreneurial team focused on driving services revenue across our Global Accounts business. As Global Accounts Inside Sales Representative, you will be assertive, goal-oriented, articulate, and possess sound communicational and customer-facing skills.

You will be responsible for developing an excellent level of product or service knowledge to address questions (from customers and the sales team) and promote offerings. You will support to configure, price, negotiate, and quote services sales solutions as well as provide proactive follow up to close the business opportunity.

You will drive the day to day operational services business in partnership with the aligned field Solution and Services Executive and the extended Global Accounts team. You will report to the SSG Sales Leader for the Americas region. The ideal candidate is responsible for demonstrating the value and benefits of Lenovo’s services solutions through customer engagement, with a primary focus on selling and/or renewing services.

Responsibilities:

• Achieve your revenue-based quota by selling Lenovo Solutions and Services

• Optimize Revenue and CSAT for assigned Global Accounts regional territory and work with colleagues world-wide for seamless execution

• Provide accurate weekly/ monthly/ quarterly sales forecast through CRM Pipeline Management

• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements

• Manage external competitive pressures and effectively handle objections to retain customers or win new prospect

• Manage high volume of customer (external / internal) enquiries

• Ensure high level of professionalism during all interactions

• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure expectations are met

• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience

Requirements

• Bachelor’s degree preferred

• Fluent in both Spanish and English

• 2-4 years of experience working in a customer service or overlay sales capacity preferred

• Prior success in achievement individual and/or team sales quota/goals

• Demonstrated ability to effectively communicate with customers and colleagues in a fast-paced environment while developing positive rapport

• Demonstrated aptitude and success to learn and optimize new technology and data

• Strong problem-solving skills

• Excellent knowledge of MS Office programs

• Good time management

• Experience working with Microsoft Dynamics strongly preferred

• Demonstrated ability to manage multiple priorities effectively, with proven success

We are equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as veteran and basis of disability or any other federal, state, or local protect class.

Additional Locations :

• Mexico - Distrito Federal - Mexico D.F.

• Mexico

• Brazil - Distrito Federal

• Mexico - Distrito Federal - Mexico D.F.