Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

Core Responsibilities

• Business Outcome - You are responsible for service reliability by enabling the safe and continuous delivery of Technology change in a controlled and efficient manner across all services and technology platforms.

• Operational Excellence - You will drive service availability Change KPIs through strategies and execution:

• You will support Technology & Product teams, as well as external suppliers to implement highly reliable platforms services, with adequate environments and pipelines for change delivery.

• Whilst driving better Change Management across all operational teams, you will be responsible for the management of all change, operating a world-class process for safe delivery, clear communications, and great collaboration across technical and business teams, as well as our suppliers.

• You will ensure an effective level of communication and visibility for Leadership, allowing them to understand the impact and status of change related risk.

• You will contribute to the development of a centre of expertise for change and continuous improvement and lead the development of these capabilities and mindsets across the organisation.

• You will contribute to the definition of vision, priorities and requirements for service reliability and process improvements around Change Delivery.

• You will contribute to the delivery of continuous learning and improvement, mitigating future change and release risks to our services.

• As a leader of Change Management, you are responsible for one of the most mission-critical processes. Your leadership will have a direct impact on how millions of customers across Europe experience our services.

Employees at all levels are expected to:

• Leadership. A brilliant people leader with boundless optimism, passionate about building a world beating team. The ability to help set a compelling vision to operate, clear objectives and motivating a high performing function and team. Driving a culture of collaboration across Group.Direction: You’ll have strong experience and desire to deliver service excellence. Leading across the business to understand priorities. You’ll have the skills, motivation and aptitude to lead in a high profile, fast paced environment, driving virtual teams, addressing immediate risks, as well as dealing with multiple complex situations all at once and across all countries. Technical. Comfortable with working across an extensive range of technologies. You will have a deep understanding and knowledge of the complex architecture and platforms that underpin our services. Appreciation of DevOps and Agile practices and ability to deliver Service Management methodologies to best suit an excellent response.Stakeholders. Highly visible, credible in gaining trust and building relationships with stakeholders at all levels with aptitude to influence, empower, guide and lead groups.Communication. Passionate about connecting stakeholders and customers with the right information at the right time. Instilling a proactive, forward-thinking, innovative standard of excellence.Service. Keeping the customer at the heart of everything we do. Driving satisfaction for the business, our internal and external customers. Delighting customers is as important as technical delivery. Being a trusted adviser to the business, making decisions to ensure excellent performance and reliability.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.