Job Family: People & Organization

Req ID: 416580

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with

You’ll make a difference by:

Responsibilities: Manage a region’s (or countries, depending on size) Hire to Retire Operations in the Delivery Center

Client relationship

· Relationship management with the Head – HR for the countries supported.

· Governance and Reporting

· Current operations overview

· Managing future roadmap

· Single point of ownership for operational delivery of the region/countries

Process Management

· Driving the team to ensure robust process documentation and knowledge management practices.

· Robust KPI framework

· Robust quality framework

People Management

· Org structure design

· Competency management and development of workforce

· Workforce management including recruiting, retaining, performance management, and engagement.

· Drive process improvement and digitalization

· Identify and implement automation.

· Develop the right competencies in the workforce to manage cloud solutions.

· Ensure that the team understands and supports technology solutions such as CARL, EPA, etc.

Short-term goals

• Stabilize operations and deliver high-quality standards.

• Establish/enhance quality framework. Continually measure, track and improve quality metricsacross processes.

• Establish robust KPI framework; work with the customer organizations to socialize KPI metrics andensure that the KPIs relate to customer expectations of service; monitor escalations and integratelearning from those into KPIs; continually measure, track, and improve KPIs.

• Drive productivity and saving targets; establish transaction-based pricing and ensure costs areproportional to BVIs; continually drive measures to reduce cost per transactions; build processessuch that transactional costs are non-linear and result in productivity gains with increasingvolumes.

Long-term goals

· Ensure superior strategies for HR Operations, implement new age technologies such as RPA, AI, etc.

· Focus on enhancing end user experience across services; diligently measure, track and improve user satisfaction index.

· Focus on delivering value for business and HR; continually measure, track and improve customer satisfaction.

Your success is grounded in:

· 10+yrs of Experience.

· Should be able to multi-task, managing the given task.

· Strong analytical and conceptual skills

· Demonstrated effectiveness in working with customers.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

This role is based in Bangalore . You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.