What You'll Do

Operations is a critical part of our Americas Sales organization and is integral to our ongoing transformation and growth. The Business Operations Manager role, covering strategic projects, is a highly collaborative position whose goal is to support transformational change and drive understanding, adoption, and utilization of business processes, systems, technology, and organizational structures that impact our Sales teams.

This is a Sales support role that requires insight into the mechanics of the Americas Sales organization and familiarity with Sales tools, Sales teams, their go-to-market strategies, and Cisco’s transformational change.

We are looking for a self-starter who has demonstrated success dealing with ambiguity, operating in growing teams, and solving problems with minimal oversight and a consistent track record in project management.

In this role, you will:

• Track and lead activities related to strategic & transformational changes impacting Sales and Sales Readiness.

• Maintain a holistic view of all system and tool updates, compensation changes, metric and policy changes, and strategic shifts in the business.

• Source or develop (often creating our own) content to support required communications

• Collaborate with Geo Peers to ensure global consistency in the timing and messaging

• Work with Comms teams to decide how best to disseminate, to whom, and when.

• Maintain a consistent view of companywide (Renewals, IT, NYR, Tools, Comp, etc.) changes to stay ahead of and/or plan for in advance our communication approach

• Manage multiple change-related initiatives from Cisco corporate, including strategic pilots, documenting feedback, and providing a final project perspective.

Who You Are

Core Competencies

A leader of Change goes beyond simply managing the logistics of change; they must effectively lead and influence people throughout the process.

• Effective communicator, Executive level. Communication requires taking time to understand the people involved in the change at all levels of the organization.

• Good listener: Consistently solicit feedback from all levels, then apply that feedback moving forward.

• Strategic thinker: Knowing how to take a big-picture view and combine that with the granular details that matter to a successful execution. Ability to anticipate issues that may arise during the change process and create a plan for handling them.

• Leadership: Integrity and transparency build trust. Ability to manage and influence cross-functional teams and seek support for collaborative activities.

• Project Management: Ability to manage the change plan, resources, deliverables and outcomes, and overall responsibilities.

• .

Qualifications

• Deep understanding of Project Management. PMP not required

• 5+ years of work experience in Sales support, business operations, sales operations, business development, and corporate strategic planning.

• Proficient (to a high degree) with PowerPoint, Asana (Project Management), and MS Office tools.

• Experience with Sharepoint, Mindtickle, and Sales Connect (development, creation - not simply usage)

• Bachelors in Business Administration, Marketing, or related field

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, which bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, and caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology or through our actions.

#WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hires, and full-time salaries in U.S. and/or Canadian locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation targets. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have [1] access to quality medical, dental, and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance, and numerous well-being offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of the target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

References

Visible links

1. https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.